On this page
- 1. Acceptance of these terms
- 2. The service
- 3. Your account
- 4. Plans, billing & setup
- 5. Our service commitment — and what happens if we don't deliver
- 6. AI features
- 7. Acceptable use
- 8. Intellectual property
- 9. Confidentiality & data
- 10. Limitation of liability
- 11. Termination
- 12. Governing law & disputes
- 13. Changes to these terms
- 14. Contact us
1. Acceptance of these terms
By creating an account, purchasing a plan, or using the eKiosk Health platform ("Service"), you ("Customer", "you") agree to these Terms of Service, entered into with eKiosk Health ("we"). Our full registered entity name will be published here ahead of our commercial launch. If you do not agree, do not use the Service.
2. The service
eKiosk Health is a multi-tenant, subscription-based platform for outpatient management, patient self check-in kiosks, patient portal, pharmacy, laboratory and related hospital operations, including AI-assisted clinical workflow features. The specific modules available to you depend on the plan you purchase.
3. Your account
- You must provide accurate information at sign-up and keep your account credentials confidential.
- You are responsible for activity under your account, including staff accounts you create.
- You are responsible for obtaining any consents required from your patients for the data you process through the platform — we process patient data only as your processor, on your instructions (see our Privacy Policy).
4. Plans, billing & setup
- Plan prices, included modules and AI token allowances are as shown on our pricing page at the time of purchase.
- A one-time setup fee (currently ₹10,000, applies to all plans) covers onboarding, and is targeted for completion 7 to 15 days from payment, depending on volume of work.
- Annual plans auto-renew at the then-current price unless cancelled before the renewal date; you'll be notified ahead of renewal.
- Custom integration, data migration and customization work is billed separately at ₹1,000/hour, quoted before work begins.
- See our Refund & Cancellation Policy for refund terms.
5. Our service commitment — and what happens if we don't deliver
What we commit to
- Setup within the committed window — your paid plan's modules will be activated within 7–15 days of payment (per the volume of work agreed at purchase), or the timeline we separately confirm in writing for custom work.
- Platform availability — we will publish a specific monthly uptime target for core modules before paid plans go live, once we have an operating track record to commit to honestly (excluding scheduled maintenance, which we'll notify in advance where possible).
- Features as advertised — the modules and features included in your plan will match what was described to you at the time of purchase.
If we fail to deliver as committed
If eKioskHealth fails to meet a commitment above, you are entitled to the following remedies, depending on the failure:
- Setup delay beyond the committed window (not caused by missing information/approvals from you) — a full refund of the one-time setup fee for the affected module, or, if you prefer to continue, a service credit of equal value applied to your next renewal.
- Platform unavailable beyond the committed uptime in a billing month — a pro-rated service credit for that month, calculated against the downtime beyond the committed threshold.
- A paid plan's core module is not made available at all, and we're unable to deliver it within 30 days of the committed setup window — a full refund of that plan's fee for the current billing period, as described in our Refund Policy.
To claim a remedy, email sales@ekioskhealth.com describing the issue within 30 days of it occurring. We'll confirm the outcome in writing within 10 business days.
This commitment does not cover delays or outages caused by force majeure (events beyond our reasonable control — natural disasters, internet/cloud-provider outages, government action), issues with your own internet/hardware, or delays caused by your failure to provide information, access or approvals we need to complete setup.
6. AI features
AI-assisted features (triage summaries, prescription drafting, etc.) are decision support only. They assist your staff; a qualified clinician always reviews and signs off. eKioskHealth does not guarantee the accuracy of AI-generated content and is not a substitute for clinical judgement.
7. Acceptable use
You agree not to: misuse the platform to violate any law (including healthcare advertising and telemedicine regulations applicable to you); attempt to breach another tenant's data; interfere with the platform's security or availability; or use the Service for any patient outside the lawful scope of your own practice/license.
8. Intellectual property
eKioskHealth and its licensors own all rights in the platform's software, design and branding. You retain ownership of your own data and content. We grant you a non-exclusive, non-transferable right to use the Service during your subscription term.
9. Confidentiality & data
Each party will keep the other's confidential information confidential and use it only to perform this agreement. Our handling of personal data is governed by our Privacy Policy, which forms part of these terms.
10. Limitation of liability
To the maximum extent permitted by law, eKioskHealth's total liability arising out of or related to the Service — other than under the service commitment in Section 5 — is limited to the fees you paid in the 12 months preceding the claim. Neither party is liable for indirect, incidental or consequential damages. Nothing in these terms limits liability that cannot be limited by law.
11. Termination
Either party may terminate for the other's material breach not cured within 15 days of written notice. On termination, your access ends at the end of the current billing period; you may request an export of your data within 30 days, after which we will delete it per our retention schedule, subject to legal retention requirements.
12. Governing law & disputes
These terms are governed by the laws of India. Any dispute will first be attempted to be resolved amicably; failing that, it will be subject to the exclusive jurisdiction of the courts at our registered office location, to be specified here once business registration is complete.
13. Changes to these terms
We may update these terms from time to time; material changes will be notified before taking effect. Continued use of the Service after changes take effect constitutes acceptance.
14. Contact us
Questions about these terms: sales@ekioskhealth.com